← Back to Home
Customer Support
We are here to help you
Frequently Asked Questions
Q: Why is the screenshot shortcut not responding?
A: Please make sure you have granted NeuralLens "Accessibility" and "Screen Recording" permissions under macOS "System Settings" → "Privacy & Security".
Q: How do I import my own API keys?
A: Open the NeuralLens settings panel, go to the "Providers" tab, select the platform (e.g. OpenAI/DeepSeek), enter your API key, and save.
Feedback & Bug Reports
If you encounter issues or have feature requests, click the **"Feedback"** tab in our navigation bar to post on our community board. We review and reply to posts regularly.
Submit Feedback
For urgent matters or payment issues, please submit your feedback directly on our board: